Refund policy

Customer only has 42 hours to cancel their order as these products are made to order if your order has been shipped or delivered all sales are final. UNLESS, the product you ordered is either incorrect or damaged. If so, contact PhantomFabrics1@gmail.com or contact us on Instagram thank you.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at phantomfabrics1@gmail.com. Please note that returns will need to be sent to the following address: [201 Martin Luther King Drive] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at phantomfabrics1@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Stolen Items

Stolen Items are not the responsibility of Phantom Fabrics!

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Incorrect address!

Orders are shipped to the address provided, if you have entered the incorrect address please contact Phantomfabrics1@gmail.com or DM us on Instagram @PhantomFabrics, and we can change it for you. If the order has already been shipped or arrived to the incorrect address, Phantom Fabrics is not responsible.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at phantomfabrics1@gmail.com.

e Customer is successful in recovering the disputed funds that would otherwise be owed to the Business, the Business will make every effort to provide documentation to the issuing bank that the Customer did receive any and all products, including this policy.
 
Further, the Business reserves the right to issue an invoice/send a bill to Customer for any and all products that Business has sold and delivered to Customer.  Customer hereby agrees to pay the invoice in full/bill in full if in the event that a chargeback dispute is initiated. Should Customer fail to make appropriate payment, Business shall pursue any and all available legal and equitable remedies available by law.


Chargeback Prevention Policy!
Customer understands and agrees that in the event the customer initiates a chargeback and/or merchant dispute with their issuing bank for the product/s they have received and in fact owe payment for, and the Customer is successful in recovering the disputed funds that would otherwise be owed to the business, the Business will make every effort to provide documentation to the issuing bank that the customer did receive any and all products,including this policy.

Further, the Business reserves the right to issue an invoice/send a bill to Customer for any and all products that Business has sold and delivered to Customer. Customer hereby agrees to pay the invoice in full/bill in full if in the event that a chargeback is initiated. Should Customer fail to make any appropriate payment, Business shall pursue any and all available legal equitable remedies available by law.